Can I make a booking over the phone?
Yes, you may call us at 7669096662, 7669096663 and our customer service representative will be more than happy to assist you with bookings, be it for a hotel, a holiday, flight bookings, sight-seeing or just your routine airport transfers.
Is there a fee for making a booking over the phone?
Absolutely not. We understand that you may have certain questions based on your travel requirements. We welcome you to call us at 7669096662, 7669096663 and our customer service representative will be more than happy to assist you with the booking. You won’t be charged any extra amount for this service.
Will I get a confirmation after booking?
Yes, once your payment has been successfully made, we will provide you with a booking confirmation, which will be sent to you via email.
Is reconfirmation needed?
Absolutely not. If you wish to reconfirm the booking with the hotel, we recommend that you call 48 hours prior to check-in and reconfirm the details with the hotel.
What is the process of amendment in a booking?
Our bookings are confirmed instantly and in case you wish to make changes to the booking, we recommend you call our customer service representative ASAP.
Is there an option of payment after I am done with the tour?
There is no option where a payment can be made after the tour.
Can I pay a deposit for my booking and pay the balance later?
Currently, we do not support bookings by collecting the deposit and the balance payment later. Full payment will have to be made at the time of booking itself.
After a hotel has been booked, do I need to confirm with the hotel personally?
Though this is not required, if you still wish to reconfirm your booking, you are requested to call the hotel 48 hours prior to departure.
Where do I get the contact details for the hotel which I have booked?
Contact details of the hotel booked will be provided in the hotel voucher (48 hours prior to your scheduled departure) after the booking is confirmed.
Do I need to carry some documents to the hotel while checking in?
Yes, you will be required to carry a valid photo ID (your passport copy in case of International travel) at the time of check-in.
After a hotel has been booked, do I need to confirm with the hotel personally?
Though this is not required, if you still wish to reconfirm your booking, you are requested to call the hotel 48 hours prior to departure.
What is the hotel check-in check-out policy?
Hotel Check-in and Check-out vary from destination to destination and hotel to hotel.
Is breakfast included in my hotel reservation?
All the inclusions like meal plans, etc. are shown in your itinerary.
In case of a medical emergency at the time of travel, will I receive any help from Holiday Tram?
You can certainly call us and we will speak with the hotel and our other service providers and apprise them of the medical emergency. Holiday Tram will not be charging for the same, but each hotel or service provider may have a different policy which will have to be borne by the customer.
What are the various modes of payment?
b. Demand Draft
c. RTGS
d. NEFT
e. Cash
d. UPI
f. IMPS